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For account issues or work-related questions, reach out to your manager.
Submit a RequestOpen the Grid POS Employee App and tap the "Clock In" button on the home screen. The app will use your GPS location to verify you're at your workplace. When your shift is done, tap "Clock Out" the same way.
Location data is used only during clock in/out to verify you're at your assigned workplace. This helps ensure accurate attendance records. We don't track your location at any other time.
Navigate to the "Leave" section in the app, select the type of leave you need, choose your dates, and submit your request. Your manager will be notified and can approve or discuss the request with you.
On the login screen, tap "Forgot Password" and enter your registered email address. You'll receive a password reset link. If you don't receive the email, contact your employer or our support team.
Go to the "Profile" section in the app where you can update your phone number and other contact details. For changes to your name or employment details, please contact your employer directly.
To request account deletion, contact your employer or email us at info@gridpos.au. Your data will be removed from our systems upon account deletion, in accordance with our privacy policy.